** As of March 17, 2020 ALL RETURNS have been halted due to COVID-19. Our Return Policy will be put back in place at a later date. Please make sure to read item description before placing your order during this time.**

Thanks,

J Carelock Accessories 

 

 

*Business days are Monday-Friday 8 a.m.- 5 p.m. 

 

*Orders are placed online only.

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*Orders placed by 1:00 p.m. EST Monday-Friday will ship the same day.
 

*Orders placed after 1:00p.m. EST will be shipped the following business day. Again, business days are Monday through Friday.

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*Once your order has been fulfilled & shipped you will receive a fulfillment and shipping confirmation with tracking number via email.

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*We ship using the address provided upon checkout - please verify that the information is accurate.

For issues with shipped orders, please contact USPS https://www.usps.com/help/missing-mail.htm.
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Return Policy

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*Items purchased from J Carelock Accessories are eligible for store credit within 3 days of receiving. After the 3rd day the item is considered a final sale and cannot be returned and a store credit will not be issued.

*All returns must be requested by email (customerservice@jcarelock.com) within 3 days of receiving your items. Any items shipped without an email or outside of the return policy guidelines will not be credited.

*Once we receive your original merchandise, a store credit will be issued only if the merchandise is returned in its original, unworn, unwashed, undamaged condition with original tags attached. NO EXCEPTIONS.
(Please note that all of our jewelry & accessories are inspected before leaving our facility to ensure that you do not receive any damaged items).

*Business days are Monday-Friday 8a.m.-5 p.m. EST

*Please allow up to 1-2 business days from the date your order was placed for your order to be processed and shipped. Shipped orders can take 2-4 business days to reach you depending on your location.

*Once your order has shipped you will receive a tracking number.

​*We ship using the address provided upon checkout - please verify that the information is accurate.

*We are not responsible for lost or stolen packages.

*For issues with shipped orders, please contact USPS.
www.usps.com
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*Items that have been worn, washed, and/or damaged cannot be returned, exchanged, or refunded under any circumstances.  This is considered a final sale.

*All sale items are final sale. No exceptions.

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For all other inquiries not answered on this page, you may contact us at customerservice@jcarelock.com

Please allow up to 24 hours for replies.

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Privacy Policy: CUSTOMER INFORMATION IS NEVER SHARED.

 

Email: customerservice@jcarelock.com 
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For all other inquiries not answered on this page, you may contact us at customerservice@jcarelock.com

Please allow up to 24 hours for replies.